Archive for the ‘ Best Practices’ Category

Can you “do” ITIL without Configuration Management, and where to start?

Most organisations starting to adopt the ITIL Process Framework will initially focus on the primary processes undertaken by a Service Desk; namely Incident, Problem, and (often) Change. This makes a good deal of sense, since it is widely acknowledged that a good Service Desk can transform a user’s interactions with IT. Having been both a […]

What is the best way to add maintenance windows with IBM Tivoli Monitoring (ITM), Impact and OMNIbus?

During day to day operations most IT environments are subject to some degree of planned change or managed outage. If effective monitoring is in place, it is highly likely that this type of activity will result in the generation of “false-positive” alerts that have little or no value to the business whilst the work is […]

À la Carte Systems Management

If you asked a child to name someone connected with McDonalds they would probably say Ronald McDonald.  Ask an adult the same question and it’s not unlikely they’d answer Ray Kroc. Certainly, Kroc, with his mantra of “In business for yourself, but not by yourself”, had a key role in spreading McDonalds throughout the world, but […]