A Netcool solution to set and display maintenance windows

Netcool Maintenance Offering

Maintenance Manager works within the constraints of the limited use license by utilising the internal HSQL database to store the maintenance records and this incurs no extra Netcool licensing costs.The maintenance window definitions consist of fields used to match incoming alerts to a particular window e.g. a maintenance window can be configured to apply to all alerts issued from a specific Node.  The functionality offered by Impact means that the matching performed can be more flexible, such as supporting the use of regular expressions.

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This additional functionality extends to the definition of the time element of the maintenance windows.  As well as fixed start and end times, repeating windows based on day of the week, date of the month, ordinal day of the month e.g. last Friday or first Monday in the month are also supported, as are time zones.  Impact’s Operator Views are used to provide the user interface and facilitates the review and addition/deletion of the maintenance records held in the database.

Key Features

 
  • Form driven creation of either one-time or recurring maintenance windows.
  • Accessible via any browser enabled device via the URL
  • Enables view of all maintenance entries showing real time status
  • Supports:
    • Nth Occurrence of day in Month
    • Timezones
    • Matching of Node, AlertGroup and AlertKey fields
    • Regex, contains and exact comparisons‘Suppression’ and ‘Maintenance’ actions on match

Suppression or Maintenance


One other neat feature of the Maintenance Manager product is the ability to control whether affected alerts should be discarded completely or just temporarily suppressed, the latter resulting in alerts that will re-surface once the maintenance window they were associated with expires.  This is something that has particular relevance when dealing with sampled ITM situations.

Of course you can also create a single Maintenance Window for a change that occurrs once and all input is checked to ensure no mistakes are made. This is further helped by using the TIP implemented Java Calendar to ensure dates are entered correctly each and every time.

maint manager

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Orb Data brings together People, Process and Technology to deliver the cornerstone of business success: the management of IT infrastructure. At our heart are our people. We have unrivalled experience, helping us to achieve an enviable reputation for excellence in project delivery. Because we’re independent, we identify actual issues and help organisations resolve them –from spec to deployment, and beyond –providing the right solution in terms of best of breed technology and support. We offer a refreshingly simple approach to the way we conduct business. We take pride in our abilities to provide first class solutions to business problems, and to conduct working relationships with honesty and integrity.

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