The IBM ITSM Technical Bulletin from Orb Data
Predict Performance Problems before they occur
IBM have recently used some of the Watson technology in a new product called Predictive Insights to provide early problem detection by forecasting application or infrastructure issues before they impact service.
Predictive Insights learns the normal behaviour of every component and correlates seemingly unlinked data and because of this helps avoid outages by letting you know, in advance, if something may be about to behave abnormally. Once one of these issues have been detected the product can use Watson to understand every relevant manual and knowledge base to provide detailed expert advice.
To understand how Watson, Predictive Insights and Orb Data can help you visit here.
We have been asked by a few companies over the last few years if they can use TADDM to quickly discover the devices they have in a data center before either moving to the cloud or closing data centers due to consolidation. In addition MSPs have requested the ability to discover the devices of a new customer before actively bidding on new work. The answer for a long time had been “no”, but recently things have changed.
This article discusses how IBM's new licensing model and a rapid deployment approach can make this possible.
Ask the Experts
We are very pleased to announce that Orb Data has employed Jason Taylor who until recently had been deploying and using NOI at IBM's key UK reference account. If you would like to arrange a few hours with him (either in person or over the phone) to understand his experiences both as a customer and now as a consultant then send us an email and we will arrange a time.
Integrate Netcool and Service Now
Over the last few months we have been engaged by several customers to help with their Netcool integration into ServiceNow. The links below discuss 3 of these requests:
Use Orb Data's Remote Support to Reduce Implementation Costs
Recently we have been asked for quotes for the remote support service and also for a price for a separate consultancy based project. In these instances we have been able to vastly reduce the consultancy costs.
To find out how this works read the full article here.