The IBM ITSM Bulletin from Orb Data

Welcome to the Winter 2017 update from Orb Data. Read on to learn more about how Orb Data are supporting businesses around solutions within IBM Systems Middleware, Security,  Application Performance Management and IT Operations Analytics. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to explore how Orb Data could be helping your business.

You’ve moved your service desk to the cloud now what about your monitoring tools?

One of the recent trends in the ITSM service desk market has been to move what have been on-premise service desks to the cloud. In particular Service Now has been particularly popular in this marketplace. However, the same companies have stuck resolutely with on-premise event management products. If you can look at incidents in a cloud based service desk then why not events in a cloud event management tool?

This article takes a look at the reasons and a possible solution here.


It’s the end of the road for Netcool OMNIbus 7.4


IBM recently made an announcement stating the end of support for many of the earlier versions of its Netcool software suite. The end-of-support date is the 31st December 2018 and includes Netcool/OMNIbus v7.4, Netcool Impact v6.1.x, ITNM v3.9/v4.1.0/v4.1.1 and Netcool Operations Insights v1.2.x/1.3.x.

This article discusses what this means and how Orb Data can help you navigate this process.

Orb Data's Remote Support now availble in 2 flavours

To offer the greatest flexibility to our customers Orb Data has split our remote support offering into 2 components: Core and Plus.

Core offers support and maintenance of the current implementation using a set of optimal procedures to manage the Netcool/Tivoli software whereas the Plus add-on offers a complete development, installation and upgrade service to help demonstrate the value of Netcool/Tivoli by extending the implementation alongside the customer’s applications, and to constantly seek improvements to the deployment. Read more here.

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IBM Software License Whitepaper Download 



IBM currently uses over 10 metrics to license its software. This alone might make keeping track of your licenses difficult enough but with the advent of Virtualisation this can make your licensing a full-time job.

However, the ability to keep a track of your IBM licenses is becoming increasingly important as IBM reserves the right to run a compulsory software audit every few years. On IBM’s own figures 60% of companies have faced audits in the last 2 years and generally IBM aims to complete a software License Review (Audit) every 2 to 3 years for each account. Even if you think you are managing your entitlements well IBM report that only 4.5% of their customers have achieved optimised software application management.

To help you become 1 of the 4.5% Orb Data has written a comprehensive whitepaper detailing all the license types along with worked examples of how they work. To get your copy please click here or visit the Orb Data website under the Home menu.

Netcool Operations Insight Event Analytics Workshop

The Orb Data authored 1 day IBM® Netcool® Operations Insight (NOI) Event Analytics workshop is designed to introduce Netcool administrators to the features delivered with the NOI event analytics extensions for Impact and Web GUI. The workshop will describe how the administrators can drive a process of continual improvement for the event solution reducing the workload for the Operations Team.

It aims to introduce the delegate to NOI Event Analytics and enable them to:

  • Understand how Event Analytics fits into the NOI Architecture
  • Complete the base configuration of Event Analytics
  • Execute event analytics, review and action the output

To book on a course visit our workshop page here.

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Orb Data brings together People, Process and Technology to deliver the cornerstone of business success: the management of IT infrastructure. At our heart are our people. We have unrivalled experience, helping us to achieve an enviable reputation for excellence in project delivery. Because we’re independent, we identify actual issues and help organisations resolve them –from spec to deployment, and beyond –providing the right solution in terms of best of breed technology and support. We offer a refreshingly simple approach to the way we conduct business. We take pride in our abilities to provide first class solutions to business problems, and to conduct working relationships with honesty and integrity.

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