All presenters had a very good knowledge of the product. Both the technical content and the presentation style and skill were excellent.
Mark Whitehead
Mark Whitehead
Manager - Operational Management Systems - Star


Course Code: NOI01

Course Type: Classroom Led (with hands-on labs)

Duration: 1 Day

Cost: £450 per day per delegate

The IBM® Netcool® Operations Insight (NOI) Event Analytics workshop is designed to introduce Netcool administrators to the features delivered with the NOI event analytics extensions for Impact and Web GUI. The workshop will describe how the administrators can drive a process of continual improvement for the event solution reducing the workload for the Operations Team.

The Netcool Operations Insights Event Analytics workshop is designed for Netcool Administrators looking to maximise the ROI from their NOI infrastructure.

The workshop is designed for Netcool administrators familiar with Netcool/OMNIbus, Web GUI and Impact.

To introduce the delegate to NOI Event Analytics and enable them to:

  • Understand how Event Analytics fits into the NOI Architecture
  • Complete the base configuration of Event Analytics
  • Execute event analytics, review and action the output


  • What is NOI Event Analytics and why use it?
  • How does it fit in to the Netcool Architecture?
  • Related Events Analytics: What is it, why use it?
  • Seasonal Events Analysis: What is it, why use it?
  • Process Overview
  • Operational View

Event Analytics Set-up

  • Installation overview & dependencies
  • Event Analytics Base configuration tasks
  • Custom configuration tasks
  • Web GUI Filters & Views

Event Analytics Execution

  • Configuring and Executing Event Analytics
  • Scheduling Event Analytics execution

Related Events Review and Actions

  • Related Event Configurations
  • Related Event Groups Sources
  • Related Event Groups
  • Reviewing Related Event Groups
  • Watching Related Event Groups
  • Deploying Related Event Groups

Seasonal Events Review and Actions

  • Seasonal Event Groups Summary
  • Seasonal Event Group Graph
  • Seasonal Event Group Historical Events
  • Exporting to Excel
  • Creating a Rule
  • Watching a Rule
  • Deploying a Rule


  • Customising the analytics interface
  • Customising the analysis


Date Location


January 25th, 2018

Reading, UK

1 Days

£450 + VAT

 Register Now

March 29th 2018

Reading, UK

1 Days

£450 + VAT

Register Now

May 24th 2018

Reading, UK

1 Days

£450 + VAT

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Email This email address is being protected from spambots. You need JavaScript enabled to view it. for more scheduled classes or to request an onsite training price.

Course Code: HG302 (This workshop is authored by Orb Data)

Course Type: Classroom Led (with hands-on labs)

Duration: 2 Days

Cost: £900 + VAT

This class can be delivered on-site at a customer location.

Orb Data's Agent Builder Workshop is designed to equip an experienced ITM Administrator with the skills needed to use IBM's Agent Builder tool. 

The Agent Builder is a wizard that makes it easier to build custom monitoring solutions. Using mostly point and click capabilities, the Agent Builder allows you to create a monitoring agent using multiple data providers such as WMI, Perfmon, SOAP, Log scraping, scripts, and process monitoring. Over time additional data providers will be added to the Agent Builder.

Monitoring agents created using the Agent Builder have two advantages over agents based on the Tivoli Universal Agent. First, the Agent Builder monitoring agents tend to run with lower CPU utilization than an equivalent Tivoli Universal Agent. Second, you do not need to worry about Tivoli Universal Agent versioning.

This is an intermediate-level course for system administrators who need to create agents to gather custom data.

Prior to attending this course, you should have:

  • Basic understanding of data sources, including WMI, Perfmon, SOAP, JDBC, logfiles, processes, scripts, commands, and log files
  • Administrator level skills in ITM, including creating queries, situations, Navigators, and workspaces
  • Experience installing, configuring, starting and stopping ITM 6.3 agents and application support in Windows and UNIX/Linux
  • Administrator level skills in Windows and Linux

  • Unit 1:    Introduction and Overview
    • Describe the Agent Builder
    • Understand the Architecture and Components
    • Describe the Capabilities of the Agent Builder
    • Compare the Agent Builder to the Universal Agent
  • Unit 2:     Installation and Setup
    • Plan the installation of the Agent Builder
    • Install the Agent Builder
  • Unit 3:     Creating a Basic Agent
    • Create a Basic Agent using the Agent Builder wizard
    • Availability Datasouces - Services
    • Deploy that Agent to a local system
    • Remove the Agent from the local system
  • Unit 4:     Agent Builder Editor & Availability Data Sources
    • Agent Builder Editor Overview
    • Availability Datasouces - Process
    • Platform specific data source definition
  • Unit 5:    Environment Variables
    • When does an agent collect data?
  • Unit 6:    Completing the Agent Package
    • Application Support
    • Generating an Agent image and install scripts
    • Versioning
    • Deployment
    • New: forwarding events to OMNIbus
    • New: Cognos data model
    • New: Self Describing Agents
  • Unit 7:    Logged Data
    • Log File (including log parser and advanced options)
    • Windows Event Log
    • New: AIX Binary (reference only no exercise)
  • Unit 8:    Runtime Configuration Options
    • Add Runtime configuration to the agents we have written as part of the course
  • Unit 9:    Windows APIs
    • WMI
    • Perfmon
  • Unit 10:     Multi Instance Agent and  Sub-nodes
    • An introduction to Multi Instance Agents and sub-nodes
    • Compare/contrast the options
  • Unit 11:    Data from Server: Remote APIs
    • Introduce concept of data from server.
    • SNMP
    • New: SOAP
    • New: JDBC
    • HTTP Data Source
  • Unit 12:     Output from Script
    • Integrating a script into the agent builder
  • Unit 13:    Other Data Sources
    • High level intro to:
      • New: Ping
      • JMX
      • New: Sockets API
  • Unit 14:     Advanced Data Presentation
    • Derived Attributes
    • Attribute Groups
    • Joining Data Sources

This class can be delivered on-site at a customer location.



August 15th 2017

Reading, UK

2 Days

£900 + VAT

 Register Now

November 11th 2017

Reading, UK

2 Days

£900 + VAT

Register Now

Couse Code: HG101 (This workshop is authored by Orb Data)

Course Type: Classroom Led (with hands-on labs)

Duration: 3 Days

Cost: £1,350 + VAT

The IBM Tivoli Netcool/OMNIbus: Advanced Event Processing workshop is designed for systems management personnel responsible for applying business logic to the alert processing within their Netcool/OMNIbus infrastructure.

The workshop will introduce the basic concepts behind probe rules and ObjectServer automations before studying more advanced techniques through worked examples. Common alert processing scenarios will be discussed with ample opportunity for delegates to practise the skills learnt. The workshop will also discuss the additional consideration necessary within a fail-over and multi-tiered configuration, best practice, and contrast the features available with IBM Tivoli Netcool/Impact.

The workshop is designed for systems management personnel who are familiar with the Netcool/OMNIbus architecture and are looking to expand their knowledge to enable them to develop and maintain custom event processing logic.

This workshop is based on Netcool/OMNIbus v7.3.1

This course is aimed at System Management Administrators who will be developing automations for the Netcool/OMNIbus solution.

Prior to attending this course, you should have:

  • A working knowledge of UNIX/Linux operating systems
  • Familiarity with the UNIX/Linux command shell
  • Familiarity of scripting techniques
  • Basic knowledge of the Netcool/OMNIbus architecture

Design probe rules to align with the out-of-the-box triggers

  • Understand the relationship between the probe rules, ObjectServer database and triggers
  • Develop rules and triggers for event enrichment
  • Use various techniques for automated event escalation
  • Implement event suppression as part of probe rules and triggers
  • Understand the various uses and techniques for event correlation
  • Initiate an executable on a local or remote system
  • Describe the best practice techniques for solution design
  • Understand automations within a HA infrastructure and a three-tier architecture
  • Compare and contrast the functionality of Netcool/OMNIbus and Netcool/Impact

Unit 1: Introduction

  • Basic Netcool/OMNIbus Architecture
  • The event life cycle
  • The ObjectServer database
  • OOTB Triggers

Unit 2: Probe Basics

  • Architecture and Configuration
  • Basics rules structure
  • Key tasks
  • Basic Statements

Unit 3: Trigger Basics

  • Trigger Types
  • Basic SQL Commands

Unit 4: Event Enrichment

  • Probe rule techniques for event enrichment
  • ObjectServer techniques for event enrichment

Unit 5: Escalation

  • Attribute based
  • Time based
  • X events in Y time (static & dynamic)
  • Escalation via email

Unit 6: Suppression

  • Expiry – How does this work? How to write rules for it?
  • Deduplication– How does this work? How to write rules for it?
  • Attribute based suppression via rules and triggers
  • Designing and implementing a maintenance solution

Unit 7: Correlation

  • Generic clearing – How does this work? How to write rules for it?
  • Using deduplication to clear events
  • Cause/symptom alerts

Unit 8: External Actions

  • Local: Binary/API on remote box
  • Remote: Problem resolution remote restart of process
  • Process Agent
  • Feedback from external procedures

Unit 9: Event Best Practice

  • Performance Consideration
  • Designing the event life-cycle

Unit 10: Fail-over and Tiered Architecture Environments

  • Considerations within a fail-over architecture
  • Consideration for two or three tiered architecture

Unit 11: Impact

  • How does it compare
  • Additional functionality

There are no classes scheduled at present. If you are interested in this course, please email us with your query.

Couse Code: HG401 (This workshop is authored by Orb Data)

Course Type: Classroom Led (with hands-on labs)

Duration: 1 Day

Cost: £450 + VAT

Utilising a predominately hands-on approach, this workshop provides a comprehensive introduction to the latest version of the Tivoli Common Reporting product, which is based on the industry leading IBM Cognos platform. With more and more Tivoli products, particularly within the IBM Tivoli Monitoring family, now shipping with IBM Cognos based reports, learning how to exploit the new functionality offered by IBM Cognos can significantly enhance the value these products provide. Customers who previously found the development of reports using the BIRT-based offering too onerous, will relish the Query Studio, where reports can literally be created on the fly in a matter of minutes simply by dragging and dropping the required data items onto a page. For more complex and sophisticated reports, the Report Studio offers a wealth of functionality. Workshop attendees will learn how to work with existing reports, and to use the IBM Cognos report authoring tools to write new reports in order to satisfy specific business requirements.
This course is aimed at Administrators, responsible for the set-up, maintenance and authoring of reports for an IBM Tivoli environment.
There are no pre-requisites for this workshop.

  • Identify the Tivoli Common Reporting infrastructure components and understand the installation options available for an implementation
  • Understand how to import IBM supplied report packages
  • Use the Cognos Connection environment to work with existing reports; how to run them, schedule them and modify their properties
  • Learn how to use the Query Studio to produce basic reports
  • Learn how to use the Report Studio to create more complex and interactive reports
  • Appreciate the purpose of the Framework Manager

Unit 1: Introduction to Tivoli Common Reporting

  • IBM Cognos Architecture overview
  • TCR Installation Scenarios – single and distributed system installations

Unit 2: Working with Reports

  • Running and saving report output
  • Configuring Report properties including default prompt values, run history, output versions
  • Creating and using Report Views to customise report runs
  • Using Schedules and Jobs

Unit 3: Query Studio

  • Using the Query Studio to create simple reports on the fly, demonstrating the use of lists, charts and conditional formatting

Unti 4: Report Studio

  • Developing more complex reports with the Report Studio, including the use of prompts and conditional variables

Unit 5: BIRT based reporting

  • Importing and configuring BIRT based reporting packages

Unit 6: Framework Manager

  • Introduction to the Framework Manager and data models

There are no classes scheduled at present. If you are interested in this course, please email us with your query.

Couse Code: HG201 (This workshop is authored by Orb Data)
Course Type: Classroom Led (with hands-on labs)
Duration: 2 Days
Cost: £900 + VAT

A practical workshop describing the administration and use of IBM Tivoli Netcool/Impact within an enterprise environment.

This "uses and how to use it" workshop provides an introduction to the administration and development of IBM Tivoli Netcool/Impact automations and integrations. Following a high-level introduction, the workshop considers the low-level process flow and guides to best practice based on experiences gained by Orb Data's consultants whilst engaged with mutli-national companies. The workshop does not consider the implementation of a Netcool/Impact infrastructure beyond the internal workings of Impact and Impact clustering, but concentrates on how the infrastructure can be used to maximise the ROI and efficiency of the event processing solution. The delegates will have the opportunity to work through practical examples following the concepts learned during the workshop, with exercises being completed on virtualised Impact installations.

This workshop is usually combined with a customer design session where customer business requirements are analysed, solutions designed and implemented under the guidance of the instructor.

This workshop is based on Netcool Impact v7.1. A version based on v6.1 is available on request.

This course is aimed at System Management Administrators who will be developing automations and integrations using Netcool/Impact.

  • An understanding of Netcool/OMNIbus ObjectServer event workflow
  • Experience in the management and administration of Systems Management automation solutions is preferred
  • Understanding of JavaScript is useful but not essential
  • Some knowledge of UNIX operating systems and Command Line Interface is required
  • Familiarity with Jazz for Service Management, DASH and Netcool/OMNIbus WebGUI is very useful for the version of the workshop based on Impact 7.1

  • Understand the capabilities provided by Netcool/Impact
  • Describe the logical concepts of Netcool/Impact
  • Determine the factors associated with the configuration of the Netcool/Impact infrastructure components
  • Understand the elements associated with Netcool/Impact workflow
  • Configure the Data Model
  • Manage Netcool/Impact services
  • Create Netcool/Impact policies
  • Learn how to use the Netcool/Impact policy languages
  • Handle exceptions within a Netcool/Impact policy
  • Describe different approaches to policy execution
  • Understand the factors affecting performance and tuning
  • Creation and implementation of Impact Operator Views
  • Describe the out-of-the-box solutions shipped with netcool/Impact
  • Configure the Maintenance Windows Manager solution

Unit 1: An Introduction to IBM Tivoli Netcool/Impact

  • What is it and what does it do?
  • Deployment architecture
  • Basic administration
  • Resilience and scalability
  • Console Integration with DASH

Unit 2: Solution Components

  • Data Model
  • Services
  • Policies
  • Operator Views
  • Impact Workflow

Unit 3: Impact Workflow

  • Process Flow
  • Cluster Considerations
  • Cluster Process Flow
  • EventProcessor Configuration in a Cluster

Unit 4: Solution Configuration and Development

  • Version Control
  • Services and Service configuration
  • Policy development
  • Nested Policies and Chaining
  • Event Processing Control
  • Policy execution

Unit 5: Tuning

  • Event Feeds
  • Event Maps
  • Event Locking and Synchronization
  • Event Processor
  • Data Sources and Data Types
  • Policies
  • Performance Data Collection

Unit 6: Operator Views

  • What are operator views?
  • Basic Operator Views
  • Advanced Operator Views
  • Executing policies from operator views

Unit 7: Out-of-the-box Solutions and References

  • Event Isolation and Correlation
  • Event Analytics
  • Maintenance Window Manager
  • Troubleshooting Logs
  • Reference Material

There are no classes scheduled at present. If you are interested in this course, please email us with your query.

Course Code: HG411 (This workshop is authored by Orb Data)

Course Type: Classroom Led (with hands-on labs)

Duration: 1 Day

Cost: Free of Charge

Utilising a predominately hands-on approach, this workshop provides a comprehensive introduction to the latest version of IBM Monitoring.

It will introduce the new architecture and concentrate on moving from the older ITM 6 versions answering such questions as:

  1. What are tacmd and itmcmd command equivalents?
  2. Can you run SOAP based queries?
  3. Is there older agent compatibility?
  4. How do you send e-mail notifications?
  5. What are the Reporting Capabilities available?
  6. Can you integrate the APM UI with Active Directory?
  7. Can you create policy based alerting?
  8. What OS does the IM server support?
  9.  What Databases does it support? 

This course is aimed at Administrators, responsible for the set-up, maintenance of monitoring environments.

There are no pre-requisites for this workshop however a knowledge of ITM 6 would be preferred.

  1. Understanding the new architecture
  2. Learning the upgrade/migration procedure
  3. Performing a basic install
  4. Installing an agent and understanding the differences between v6 and v8
  5. Using the IM 8.x GUI
  6. Learning how customisable the product is
  7. Understanding if it is possible to integrate IM 8.1 with other Tivoli tools

Unit 1: Achitecture and Upgrade

  • Monitoring v8 architecture
  • SaaS or on Premise
  • Migrating or Upgrading from v6 - introducing the hybrid gateway
  • Installation
  • Troubleshooting

Unit 2: Agents

  • Agent Coverage
  • Installing agents

Unit 3: Using the IM 8.x GUI

  • Starting and using the GUI
  • Creating some basic monitoring

Unit 4: Customisation

  • Writing your own agents
  • Customising the GUI
  • Changing Monitors

Unit 5: Integrating IM 8.1 with other Tivoli tools

  • Integrating with Netcool/OMNIbus
  • Integrating with Operations Analytics - Log Analysis
  • Integrating with Predictive Analytics

 Date  Location  Duration Cost


16th September 2015

Reading, UK

1 Day


Register Now

Course Code: DK01 (This workshop is authored by Nigel Brown)

Course Type: Classroom Led (with hands-on labs)

Duration: 2 Days

Cost: £450 per day per delegate

The Docker Fundamentals training will give you a foundational understanding of the Docker platform

The Docker Fundamentals training course is for software developers and systems administrators seeking to gain a foundational understanding of the Docker platform.

Delegates should have experience with the Linux command line interface, and have a basic knowledge of networking.

Through a mixture of lectures and hands on labs, delegates will:

    - Establish an understanding of the purpose of the Docker platform
    - Identify the key architectural components of Docker
    - Become familiar with the management of container instances
    - Learn how to expose containers to the network, and share data with containers
    - Gain practical experience of working with Docker images
    - Understand the principals behind container orchestration

Unit 01: Introducing Docker
    - Overview
    - Software Distribution Idiosyncrasies
    - Containers vs. Virtual Machine
    - Benefits & Use Cases
    - History of Container Technologies
    - Linux Kernel Capabilities
    - Lab: Containers from First Principles
Unit 02: Installing Docker
    - Supported Platforms
    - Installing Docker from the Docker Project Repositories
    - Installing Docker for DEB Package Based Linux Distributions
    - Installing Docker for RPM Package Based Linux Distributions
    - Provisioning Docker Hosts with Docker Machine
    - Docker Toolbox
    - Lab: Installing Docker

Unit 03: Docker Architecture
    - Architecture Overview
    - Docker Images
    - The Container Runtime
    - Storage Drivers
    - Docker Client
    - Docker Daemon
    - Lab: Configuring the Docker Daemon

Unit 04: The Container Lifecycle
    - Container States
    - Creating, Starting, and Stopping Containers
    - Interacting with Containers
    - Removing Containers
    - Lab: Managing the Container Lifecycle

Unit 05: Container Utilities
    - Container and Image Events
    - Inspecting Containers and Images
    - Container Logs and Stats
    - Managing Containers - Filtering and Formatting
    - Miscellaneous Utilities
    - Lab: Working with Container Utilities

Unit 06: Working with Docker Images
    - Finding, Pulling and Using Docker Images
    - Creating Images from Containers
    - Retrieving Image Information
    - Managing Image Size
    - Archiving Images
    - Removing and Tagging Images
    - Lab: Working with Docker Images
Unit 07: Networking with Docker
    - Networking Overview
    - Enabling Container Networking
    - Legacy Networking
    - Container Network Model
    - Networking User Interface
    - Network Types
    - Exposing Container Ports
    - Names and Name Resolution
    - Docker Proxy
    - Lab: Networking Containers

Unit 08: Data and Data Volumes
    - Docker Volumes
    - Volume Types
    - Volumes User Interface
    - Legacy Data Volumes
    - Practical Considerations
    - Lab: Data Persistence with Data Volumes
Unit 09: Building Images with Dockerfiles
    - Overview of Build Process
    - Build User Interface
    - Dockerfile Instruction Set
    - Build Cache
    - Lab: Building an Image with a Dockerfile

Unit 10: Developing with Docker
    - Overview
    - Language Stacks
    - Docker Compose
    - Lab: Getting Started with Docker Compose

Unit 11: Docker Registries
    - Overview of Docker Registries
    - The Docker Hub
    - Automated Builds and Webhooks
    - Lab: Using the Docker Hub

Unit 12: Orchestrating Containers
    - Orchestration Overview
    - Docker Swarm
    - Swarm Clusters
    - Swarm Nodes
    - Swarm Services and Tasks
    - Service Consumption
    - Lab: Introduction to Docker Swarm Mode

 Date  Location  Duration Cost per delegate


17th January 2017

Reading, UK

2 Day2

£450 per day

Register Now

All training classes offered by Orb Data are subject to our standard terms and conditions.

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About Us

Orb Data brings together People, Process and Technology to deliver the cornerstone of business success: the management of IT infrastructure. At our heart are our people. We have unrivalled experience, helping us to achieve an enviable reputation for excellence in project delivery. Because we’re independent, we identify actual issues and help organisations resolve them –from spec to deployment, and beyond –providing the right solution in terms of best of breed technology and support. We offer a refreshingly simple approach to the way we conduct business. We take pride in our abilities to provide first class solutions to business problems, and to conduct working relationships with honesty and integrity.

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